FAQ

Lost password

Please enter your username or email address in the form below to reset your password. A confirmation code will be emailed to you. You must check your email and open the confirmation link to complete the process. A new password will then be created and emailed to you. You must be able to check your email in order to reset your password. If you cannot currently check your email (without first logging in) you will need to reset your password once you can. You can always purchase an access code if you want to access the internet right away.

If you do not have a regular Zenbu user account (ie. you do not have a username and password) and are instead wanting to retrieve an access code you purchased online you can do so here.

NOTE: Passwords are encrypted so we cannot send your existing password. You will be able to change your password to something of your choice after your password has been reset.

Username     OR
Email